online banking help

Online Banking Help | Answers to Common Client Questions

Your Password is an alphanumeric code, i. e. containing only letters and numbers, set up by you when you activated your account online. When logging in to your account online you will be required to enter your Password together with the Customer ID and Access Code.

What if I cannot remember the answer to the question?  

If you cannot remember the answer to your security question, please contact the Online Helpdesk.

Why did I only get 3 of the 5 digits of my Access Code?  

For security reasons the remaining two digits will be sent to the email address that you have registered with us.

What if I don’t have access to the email address I registered with the particular bank?  

Usually, if you do not have access to the email address you registered with it, you can change your email address online by clicking on ‘My Details’. A confirmation email will be sent to both your old and new email addresses. If you are having carried out an Online Reset and no longer have access to the email address you registered with your bank, please contact the Online Helpdesk.

How long will it take me to receive the other two digits of my access code?  

The remaining two digits of your Access Code will be sent to you immediately by email.

What do I do once I have reset my details?  

Once you have received your new Access Code, go to the ‘Activate Account’ section of the Online Banking login screen and use the ‘Activate Account’ button to verify your new Access Code. You will be asked to create a new Password and select your security question. Once you have done this and accepted the Terms and Conditions, you can log in to Online Banking again.